To shine and to grow: A superstar among us When asked about his title and role at MySource, Ivan proudly claims the position of IT Manager, responsible for maintaining data security and overseeing the IT infrastructure. Prior to MySource, he worked with a prestigious company doing accounting, but had no choice but to leave when one of his children was having health concerns. When the time came to find another job, he was curious about what the BPO industry could offer and was eager for a new experience. After seeing that MySource was hiring, he submitted an application

Traffic coordinator In the rearview mirror, she can see how far she has come. She was off to a strong start in adulthood, receiving a full-ride scholarship to one of the most prestigious schools in the Philippines, The University of San Carlos. In 2015, before MySource was started, COO Daryl Christensen worked for a major company. When that company had a job fair, it was Daryl who interviewed her and gave Mylene an initial career opportunity, bringing her in as an intern. He knew how talented she was right off the bat. So, it was knowing that, and

Making a ripple Frances has been in the industry for 10 years now, but the first time she heard the term BPO, she was pursuing her pre-law degree at one of the most prestigious institutions in Cebu. Of course, she had the cost of tuition and books to think about. She wanted to be able to provide for herself and not be a burden to her parents. This motivated her to go into the BPO industry. Eventually, she went on to become a Team Lead at one of the biggest BPO companies at the time. Everything changed when

The bridge to success Sam started in the BPO industry when she was just 18. Now, with over 10 years of experience, MySource being the third BPO company she has worked for, she reflected on her career during our conversation. At the time she started her journey in BPO, her priority really wasn’t her career, it was her family. She saw a job in the BPO industry as the best and most stable opportunity to make a living, and thus provide financial support to her family. She went on to work for two of the largest BPO companies

A gift that keeps on giving As is the cultural norm in the Philippines, she was expected to be the breadwinner for her younger teen sibling, mom, dad, and extended family. So, she moved to Cebu City in 2016 seeking better work opportunities. She worked in the HR department of one company for four years. Though she loved what she did there, she ultimately made the tough decision to leave in pre-pandemic 2020 in search for growth. After leaving that job, she decided to take a short vacation back to Leyte before searching for a new job. Her

Metamorphosis Christian was also trained for customer service, cold calling, and back office. MySource differs from typical BPO’s by offering cross trainings for new agents. Training them this way enhances their knowledge and ensures that they are well equipped, efficient, and effective, no matter what account they are placed with. With 7 to 8 years of experience in the BPO industry, Christian instantly witnessed how different MySource was from his previous “big” companies. One great difference was the management, especially the COO Daryl Christensen, who religiously preached an Open Door Policy. This meant that Christian’s voice would be

Puzzle Piece In 2005, a younger Ivan had a choice. He was at a crossroads between the BPO industry and teaching. When he made the choice to get into BPO, he quickly became comfortable with the industry. As an agent, he had a knack for the job. He was getting awards like “employee of the month”, at one time even earning a certificate for being one of the top 3 employees of the year, and eventually being promoted to supervisor. He described the experience as “fulfilling”. Not just because he was getting these awards and recognition, but because