Live Chat Support
At MySource Solutions we can set up your chat support and manage it as well. We offer a variety of solutions to fit your websites volume and your budget.
Having Chat Support on your website has a lot of benefits! Having live chat allows you to engage customers directly at their highest moment of interest. If they are on your site they are interested in your product or service.
At MySource Solutions we can set up your chat support and manage it was well. We offer a variety of solutions to fit your website(s) volume and your budget.
Live chat software enables you to have real-time conversations with your customers while they’re on your website. It’s quick, convenient and customers love it because it’s 100x faster than any other digital service channel.
Why have live chat on your website?
Increase sales and conversions
The American Marketing Association found that B2B companies who used live chat see, on average, a 20% increase in conversions! While browsing your website, prospects and customers will have questions about your product or service. With live chat, you can answer them immediately – and while the buyer is still on your website.
Reduce support costs
In traditional call centers, a customer service agent will handle both phone and email requests. But, only one at a time (can you imagine trying to answer two calls at once?). The benefit of live chat software is that it changes all of that. Being able to handle several customer chats at once means you’ll need a substantially smaller team to handle customer service requests – cutting your support costs as a result. If that’s not enough to persuade you, live chat is more than 50% cheaper than handling phone calls.
Increase average order value
Live chat doesn’t just help you increase sales – it also helps you increase the value of a sale! By using live chat to talk with the buyer and understand their needs, you can recommend similar products and services by up-selling and cross-selling to increase the average order value. For example, if a buyer is looking to purchase a new laptop, a chat agent can not only recommend one that fits the customer needs, but also recommend a laptop case, bag and any other related accessory.
Build trust with buyers
Consumers are naturally skeptical of buying things from people they don’t know. It’s human nature. But, with live chat, you can have a direct conversation with your buyer that allows you to build trust and close the gap between online and offline purchases. Trust is extremely important in the business world. If a buyer doesn’t trust you, they won’t provide their contact information or share their personal details.
Ready to get your live chat going?
Getting set up is easy! We will do all the work and manage the chat for you.