Meet Our Team, Your Team
MySource takes an active role by ensuring our partners’ growth and success through our professional “superstar” agents. By partnering in our client’s success, we solidify our viability and establish a foundation of growth and brand reputation.
Ivan Dwight Francisco | VP-Operations | MySource Solutions
Ivan brings over 11 years of experience within the BPO industry. Ivan started as a technical support representative for one of the biggest TELCO companies in the US. He got promoted to a team leader position after 5 years with the same company. Two years later, he joined one of Accenture’s health care account as a supervisor.
During those years at Accenture, he handled 47 associates with 3 LOBs. Ivan proved to be an effective leader and due to good performance, he was then promoted to a senior supervisor role. In this role, he manages 2 supervisors and 4 junior team leads with about 170 associates while also managing client expectations.
Ivan and his family moved to New Zealand for about 4 and a half years. He worked at a freezing company before he and his family decided to go back to the Philippines. He is now currently connected at MySource with the role of Director of Operations.