Skip to content OUR TEAM.
Your Team.
LEADING THE CALL CENTER & BPO INDUSTRY
WITH A PERSONAL TOUCH
MySource is a trusted leader in delivering Call Center and Business Process Outsourcing (BPO) solutions. Founded in Kansas City, Missouri, in 2017, we combine a collaborative, team-driven approach with industry expertise to drive significant cost savings and operational efficiency.
With offshore delivery centers in the Philippines, we leverage highly skilled talent and scalable resources to provide exceptional service and support. At MySource, we’re more than a provider—we’re your partner in achieving business success.
Why MySource ?
Our team is led by highly experienced operations leaders who bring a wealth of expertise and a proven track record of success to every engagement. With a deep understanding of industry best practices and a commitment to leveraging the latest trends and technologies, we design and deliver sophisticated solutions that drive measurable results. Our streamlined processes and collaborative approach ensure agility and responsiveness, enabling us to adapt quickly to your needs. By partnering with us, you gain access to a team that excels in optimizing processes, enhancing customer satisfaction, and delivering a level of operational excellence that sets us apart as a true leader in the industry.
As a dynamic mid-sized enterprise, MySource combines exceptional cost efficiency with unwavering quality. Our streamlined operations and optimized processes allow us to deliver premium service at highly competitive pricing. This unique blend of agility and expertise positions MySource as the perfect partner for businesses seeking world-class solutions without the hefty price tag often associated with larger outsourcing providers.
At MySource, we go beyond ordinary approaches. Our dedication to innovation propels us to provide sophisticated strategies customized to your distinct requirements. By harnessing cutting-edge technologies and data-driven insights, we craft solutions that elevate customer satisfaction and unleash your full growth potential.
When your business needs to pivot, MySource’s nimble size allows us to be flexible, agile, and highly adaptable to our clients’ unique needs. We empower our teams to make decisions swiftly and quickly handle operational changes, which means that business demands are quickly met, customer service levels remain consistent, and CSAT remains high.
Experience Matters
Our team is led by highly experienced operations leaders who bring a wealth of expertise and a proven track record of success to every engagement. With a deep understanding of industry best practices and a commitment to leveraging the latest trends and technologies, we design and deliver sophisticated solutions that drive measurable results. Our streamlined processes and collaborative approach ensure agility and responsiveness, enabling us to adapt quickly to your needs. By partnering with us, you gain access to a team that excels in optimizing processes, enhancing customer satisfaction, and delivering a level of operational excellence that sets us apart as a true leader in the industry.
Cost Savings without Compromise
As a dynamic mid-sized enterprise, MySource combines exceptional cost efficiency with unwavering quality. Our streamlined operations and optimized processes allow us to deliver premium service at highly competitive pricing. This unique blend of agility and expertise positions MySource as the perfect partner for businesses seeking world-class solutions without the hefty price tag often associated with larger outsourcing providers.
Sophisticated Solutions
At MySource, we go beyond ordinary approaches. Our dedication to innovation propels us to provide sophisticated strategies customized to your distinct requirements. By harnessing cutting-edge technologies and data-driven insights, we craft solutions that elevate customer satisfaction and unleash your full growth potential.
Adapting to Changing Demands
When your business needs to pivot, MySource’s nimble size allows us to be flexible, agile, and highly adaptable to our clients’ unique needs. We empower our teams to make decisions swiftly and quickly handle operational changes, which means that business demands are quickly met, customer service levels remain consistent, and CSAT remains high.
Your blueprint of success
As a leading BPO company, we understand that a successful partnership requires a structured approach. Our proven process, visualized, ensures a seamless and effective collaboration. From initial exploration to ongoing support, we’re committed to delivering exceptional results that exceed your expectations.
From phone screens and hiring manager one-on-ones to group interviews, we’ll equip you with the skills to give your company a competitive edge in the talent market.
WE'RE ALL IN
INSIGHT
Strategy drives us. No matter your business, we’ll create a clear and customized plan to unlock your full potential.
INSPIRE
Nothing is impossible. The power of our people will support and empower you to thrive.
INVEST
Time given is time earned. We build our partnerships to last with seamless communication and support.
When opportunity knocks, we answer. With advanced technology and the experts who know it best, so you can transform your business.
INNOVATE
ALL
IN
INSIGHT
Strategy drives us. No matter your business, we’ll create a clear and customized plan to unlock your full potential.
Nothing is impossible. The power of our people will support and empower you to thrive.
INSPIRE
INVEST
Time Given is time earned. We build our partnerships to last with seamless communication and support.
Strategy drives us. No matter your
business, we’ll create a clear and
customized plan to unlock your full potential.
INNOVATE
meet your partners
Jon Roos
CHIEF EXECUTIVE OFFICER
Co-founder and CEO Jon Roos brings over 20 years of experience in various fintech roles, consistently delivering exceptional results…
Steve Sopinski
CHIEF MARKETING OFFICER
Co-founder and Chief Marketing Officer Steve Sopinski brings a congenial approach, over 25 years of…
Daryl Christensen
CHIEF OPERATING OFFICER
Daryl Christensen, Co-founder and Chief Operations Officer of MySource, brings over 25 years of…
Ivan Dwight Francisco
VP-OPERATIONS
Ivan brings over 11 years of experience within the BPO industry.
Cary Weltken
VP of Sales
Cary Weltken, VP of Sales, is a distinguished outsourcing sales professional with over 20 years…
Mylene Silva
CORPORATE ADMIN MANAGER
Fostering a productive work environment, coupled with her excellent communication and interpersonal skills…
Amabelle Moreno
HR/PAYROLL DIRECTOR
She handles everything from recruitment, talent acquisitions to employee engagement initiatives.
Michael Villaraiz
SR.OPERATIONS MANAGER
With a dynamic 15-year journey in the BPO industry, I’ve progressed from a Customer Service Representative…
Ivan Jerez
Director of IT
He always creates the highest grandest vision possible for his life because he always thinks that he become..
Maya Gendusa
Marketing Manager
Maya Gendusa, Marketing Manager at MySource, is a graduate of the School of the Art Institute of…
Sam Loverez
Operations Manager
Sam Loverez brings over 10 years of BPO experience to her role as Operations Manager. She has a passion…
Christian Cabarrubias
Operations Manager
Christian Cabarrubias, one of MySource’s Operations Managers, embodies growth and leadership with over 7 years of BPO…
Our Location
Our global presence spans continents, enabling us to serve clients and partners worldwide. With headquarters in Kansas City, MO and with 3 delivery center locations in Cebu, Philippines, we leverage diverse perspectives and resources to deliver exceptional solutions.
Community Outreach
At MySource Solutions, we embrace the transformative power of Impact Sourcing to drive meaningful change. By empowering our employees and uplifting local communities, we forge lasting connections that drive meaningful personal and social change.
Our team is deeply committed to supporting local causes and organizations that reflect our values, building stronger, more vibrant communities, and making a lasting, positive impact.
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Certification
