Meet Our Team, Your Team
MySource takes an active role by ensuring our partners’ growth and success through our professional “superstar” agents. By partnering in our client’s success, we solidify our viability and establish a foundation of growth and brand reputation.
Michael Villaraiz |SOM| MySource Solutions
With a dynamic 15-year journey in the BPO industry, I’ve progressed from a Customer Service Representative to an accomplished leader. Starting in a prominent US telecommunications firm, my commitment to excellence propelled me through various roles, including Team Leader, where I refined my skills in optimizing team performance and ensuring customer satisfaction.
Adapting to the industry’s ever-evolving landscape, I’ve advanced to my current role as a Senior Operations Manager. My dedication to continuous learning and personal growth fuels my enthusiasm for leveraging extensive experience in positive transformations for future BPO endeavors.
Having held managerial positions across diverse areas, including backoffice operations, sales support, Hotels, and talent outsourcing, collaborating with Accounting Professionals, I’ve excelled in implementing strategic initiatives, streamlining processes, and contributing significantly to organizational success.
Bringing a wealth of experience and a proven track record, I am eager to contribute to the strategic vision of organizations, committed to driving excellence, fostering innovation, and ensuring client satisfaction across all facets of BPO operations.
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MySource aggresively takes an active role by ensuring our partners’ growth and success through our professional “superstar” agents. By partnering in our client’s success, we solidify our viability and establish a foundation of growth and brand reputation.