Our people. your advantage.
Call Center & BPO solutions designed to scale your business and unlock its full potential.
Call Center Solutions
Our unyielding focus on delivering sophisticated solutions means we don’t just settle for the ordinary; we strive for the extraordinary. Our cutting-edge technologies, coupled with experienced and well-trained agents, form an unbeatable combination that transforms customer interactions into unforgettable experiences.
No matter what channel is used to support your customers, a well-trained agent will always deliver the best results. MySource offers a broad portfolio of omnichannel inbound and outbound solutions and brings a “we can solve this” attitude to support your business, regardless of your needs. We can support your customers across all channels: voice, email, chat, text, in app and social media.
Inbound
Outbound
Tech Support
Multilingual Support
Inbound Solutions
Inbound call center services provide businesses with a dedicated team to handle things like customer inquiries, support requests, claims processing and other incoming communications. These services enhance customer satisfaction by offering professional assistance, quick issue resolution, and 24/7 availability. MySource’s inbound solutions ensure seamless interactions and improve your customer’s overall experience.
- Omnichannel Customer Care
- Customer Support
- Loyalty Programs
- Reservations
- Patient Services
- Claims Processing
- Warranty Support
- Multilingual Programs
Outbound Solutions
Outbound call center services focus on reaching out to customers and prospects to drive business growth. These services may include sales calls, lead generation, appointment setting, and market research. With skilled agents and strategic outreach, outbound call centers enable business growth and efficient operations.
- Customer Acquisition & Lead Generation
- Customer Retention
- Appointment Scheduling & Confirmation
- Surveys & Market Research
Tech Support
When your customers need help, they want their issue fixed…right now. MySource understands how critical great helpdesk/technical/product support is to ensuring customer satisfaction and building a reputation as a great brand. In today’s environment support requests can come through multiple channels and you need a well-trained team that is ready to quickly solve issues, the first time. Our processes are built around ensuring our agents know how to use all the available resources to solve problems and close tickets.
- Help Desk Level I and II
- Consumer Product Support
- Hardware Support
- Cyber Security Support
Multilingual Support
MySource recognizes that supporting your customers in their preferred language is essential for building trust and delivering exceptional service. That’s why we offer a global delivery model designed to provide seamless access to multilingual talent from around the world. Though we are an office-based company, for this service, we utilize a proven virtual framework. With a powerful workforce management platform, we recruit top-tier agents from diverse regions to meet your specific language and cultural requirements as needed. Our model not only ensures effective communication with your customers that is customizable but also allows for cost-efficient, scalable operations. MySource empowers your business to expand into new markets and deliver a localized customer experience.
BPO Solutions
Outsourcing your back office processes to MySource is a strategic move that allows your business to focus on its core operations while gaining access to world-class support. With significant expertise across a wide range of BPO processes and a leadership team with deep operational experience, MySource is equipped to handle even the most complex workflows with precision and efficiency.
Our tailored solutions streamline your operations, improve accuracy, and reduce costs, ensuring your back-office functions run smoothly and effectively.
Business Support Solutions
Back-Office Support
Business Support Solutions
These solutions streamline the intake, verification, and approval processes, reducing manual effort and errors. Whether it’s insurance claims or loan applications, outsourcing these services to a provider like MySource helps businesses reach efficiency goals, enhance customer satisfaction, and expedite responses, creating a smoother experience for both customers and providers.
- Accounting, Finance & Bookkeeping
- Healthcare Insurance Claims Processing
- Property & Casualty Insurance Claims Processing
- Loan Processing
- Logistics Shipment Support & Documentation
Back-Office Support
MySource’s back-office solutions are designed to create efficiency in your business operations. By outsourcing crucial administrative tasks such as data entry and bookkeeping, MySource ensures you can save money and improve efficiency. Our professionals handle the details, so you can focus on driving growth and innovation.
- Data Entry
- Content Moderation
- Digital Marketing
- Graphic Designers
Industries
MySource brings a “we can solve this” attitude to support your business, regardless of your needs.
Retail & eCommerce
Finance & Fintech
Fast Growth Start-Ups
Healthcare
Telecom/ISP & Utility
Transportation & Logistics
Retail & eCommerce
We know your brand’s reputation is everything, and every customer interaction is a chance to strengthen loyalty and drive revenue. At MySource, we craft high-touch, customized solutions that showcase what makes your company unique while leaving a lasting impression on your customers. We start with a strong foundation—recruiting top-tier agents, delivering tailored training through our advanced Learning Management System (LMS), and deploying cutting-edge technology enhanced by data-driven insights. Our omnichannel approach ensures seamless customer engagement across voice, email, chat, text, in-app, and social media platforms.
By maximizing revenue opportunities, building customer loyalty, and consistently exceeding SLAs, we help elevate your CSAT and NPS scores, ensuring your customers return and become advocates for your brand.
Finance & Fintech
MySource understands that exceptional customer service is the cornerstone of success for financial institutions. Our dedicated support teams ensure your customers receive prompt, accurate assistance for their inquiries and transactions, fostering trust and satisfaction at every touchpoint. By providing experienced, well-trained agents adept at navigating your systems, we deliver seamless, efficient support that resolves issues quickly and accurately.
With an understanding of the sensitive nature of customer interactions and a commitment to data security and regulatory compliance, MySource helps you build stronger customer relationships while upholding the highest standards of service excellence.
Fast Growth Start-Ups
If you’re a fast-growing startup looking to scale your Customer Care, Helpdesk, or Tech Support team, MySource is the partner you need. We bring the expertise to design the right solution, implement industry best practices, and quickly launch a team that grows with you. By delivering exceptional customer experiences, we help accelerate your growth while enhancing your brand’s reputation for outstanding service. Our advanced analytics dive deep into customer interactions, allowing us to fine-tune processes, elevate the customer experience, and drive up CSAT and NPS scores.
Our cost-efficient solutions enable you to maximize your funding, ensuring your resources are invested where they matter most—fueling your success.
Healthcare
At MySource, we understand that supporting your patients requires a thoughtful, high-touch approach. That’s why we build Member Services teams that truly listen, providing accurate information with the perfect balance of empathy to ensure your patients feel heard, valued, and supported. From answering insurance-related questions—like evidence of coverage, billing inquiries, changes in coverage, and appointment scheduling—to expertly managing claims processing, we have you covered. Our claims processing experience covers the full Revenue Cycle Management, including initial claims intake, denials management, commitment to pay, and early-stage collections, all executed with precision and care.
With full HIPAA compliance at the core of our operations, MySource is your trusted partner for both delivering exceptional, patient-centric support and claims processing.
Telecom/ISP & Utility
For Telecom, ISP, and Utility companies, MySource delivers seamless support across the entire customer lifecycle—ensuring every interaction drives satisfaction, loyalty, and revenue growth. From handling initial inquiries about service plans and account activation to resolving billing questions and managing first-party debt collection, we understand that exceptional Customer Care is the foundation of your success. When customers reach out with questions, the difference lies in having well-trained, experienced agents who can not only provide clear, accurate answers but also guide them effortlessly to sign up for your services.
By prioritizing customer satisfaction and retention at every stage, MySource helps you strengthen relationships, reduce churn, and maximize growth opportunities.
Transportation & Logistics
Transportation and logistics companies operate in a fast-paced, detail-oriented industry where efficiency and accuracy are paramount. MySource specializes in providing tailored outsourcing solutions that streamline operations, reduce costs, and enhance service delivery. With experience in back-office support, customer care, and data management, we help transportation and logistics companies manage critical tasks such as shipment tracking, freight billing, route optimization, claims processing, and customer inquiries.
Our experienced operations leadership and skilled teams ensure precision and reliability, allowing your business to focus on delivering exceptional service while we handle the rest.
Powered by People
Our process is designed to smoothly integrate with yours, matching you with the best talent for your specific needs.
DISCOVERY
We pinpoint your needs and requirements
RECRUITMENT
We find talent tailored to help your business
REPORTING
Your dedicated team checks in daily
MANAGEMENT
We’ll pair you with management to help oversee your team
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