Healthcare Outsourcing Solutions
Improve Patient Care and Efficiency with Your MySource Team.
The healthcare industry is at a crossroads. Patients expect faster, more personalized service, yet providers are constrained by staffing shortages, rising costs, and complex regulatory requirements. Administrative workloads are pulling focus away from care delivery, while financial pressures are squeezing margins tighter every year.
At the same time, member inquiries, scheduling backlogs, and claims processing demands are growing faster than most organizations can handle internally. This creates frustration for patients, burnout for staff, and delays in reimbursement.
Taking advantage of MySource’s experience supporting the healthcare industry makes sense because we give healthcare organizations the ability to scale quickly, control costs, and maintain compliance, without sacrificing patient experience. Our co-managed model ensures you stay in control while we provide professional resources who follow your processes to keep your operations running smoothly. With a strong commitment to HIPAA compliance, our services are designed to create seamless, patient-centric interactions tailored to your unique requirements.
Healthcare Solutions
Patient Scheduling
- 24/7 inbound and outbound scheduling support
- Appointment confirmations, reminders, and rescheduling
- Utilizing your scheduling systems for seamless updates
- Reduces no-shows and ensures patients feel cared for before they arrive
Benefit: Improved patient satisfaction, fewer missed appointments, and more efficient clinical operations.
Member Services
- Multichannel member support (voice, email, chat)
- Enrollment assistance and benefits explanation
- Pre-certification and prior authorization support
- Wellness program outreach and engagement
- Patient feedback and satisfaction survey management
Benefit: Enhances member loyalty, reduces administrative burden on in-house staff, and improves health plan perception.
Healthcare Claims Processing
- Claims intake, auditing, and compliance verification
- Manual entry and pricing where automation fails
- Denial management and reconciliation
- Appeals processing and case creation for itemized bills and medical records
- Integration with clearinghouses and payment systems
Benefit: Faster reimbursements, reduced denial rates, stronger compliance, and a healthier revenue cycle.
Support for Healthcare Insurance Companies
- Claims adjudication and auditing
- Member eligibility verification and benefits inquiries
- Pre-authorization request handling
- Appeals and grievance support
- Provider services: inbound/outbound calls, billing inquiries, and status updates
Benefit: Scalable, accurate back-office and member support that strengthens provider and member relationships while reducing costs.
Accountants for Financial Operations
- MySource provides dedicated accountants who integrate seamlessly with your existing finance staff to manage:
- Accounts receivable and payable
- General ledger reconciliation
- Payroll and expense management
- Financial reporting and compliance documentation
- Audit preparation and support
- Revenue cycle accounting tied to claims and reimbursements
Benefit: With MySource accountants, healthcare organizations gain reliable, cost-effective financial operations support that reduces errors, improves cash flow visibility, ensures compliance with healthcare regulations, and frees internal staff to focus on higher-value strategic initiatives.
Supporting a Range of Healthcare Organizations
Focus on patient care while we handle the rest.
MySource helps providers manage patient communications, appointment scheduling, and billing support. Our solutions simplify administrative workflows, improve patient engagement, and enhance operational efficiency, allowing your teams to focus on what matters most: better patient outcomes.
Engage members with accurate, compassionate service.
MySource delivers end-to-end member engagement, from enrollment and eligibility verification to claims inquiries and pre-certification support. Our teams optimize workflows, scale to meet demand, and deliver support that ensures superior member experiences and stronger satisfaction scores.
Ensure patients receive seamless, reliable support.
We enable pharmacies to enhance interactions with omnichannel support for prescription management, billing, and delivery coordination. MySource teams provide proactive communication, reminders, and education that help patients stay adherent while building long-term trust in your care.
Streamline operations while elevating member satisfaction.
MySource supports TPAs with scalable solutions for claims processing, eligibility verification, and member inquiries. Our approach reduces administrative workload, improves turnaround times, and ensures members receive consistent, accurate support across every interaction.
Deliver reliable service, from order to delivery.
MySource provides end-to-end support for DME providers, including order management, insurance verification, and delivery coordination. With processes and timely communication, we help DME companies keep patients informed and satisfied while enabling providers to focus on service quality.
Build loyalty with personalized customer care.
From inquiries to issue resolution and product education, MySource supports health and wellness companies with compassionate customer service. We strengthen brand trust, foster long-term relationships, and ensure customers feel valued every step of the way.
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