Michael Villaraiz, Senior Operations Manager at MySource, has had a dynamic journey of over 15 years in the BPO industry. Starting as a Customer Service Representative for a leading US telecommunications firm, he steadily advanced into leadership roles, including Team Lead, where he honed his skills in team performance optimization and customer satisfaction. His commitment to excellence and adaptability has allowed him to navigate the industry’s evolving landscape and achieve consistent success.

Throughout his career, Michael has held managerial roles across diverse areas such as back-office operations, sales support, hospitality, and talent outsourcing, collaborating with professionals from various fields, including accounting. He has had proven success in implementing strategic initiatives, streamlining processes, and driving organizational success. Passionate about continuous learning and innovation, Michael is committed to fostering excellence, driving growth, and delivering exceptional results in all aspects of BPO operations.