Sam Loverez brings over 10 years of BPO experience to her role as Operations Manager. She has a passion for fostering growth and relationships. Starting as an agent at 18, Sam’s career evolved through roles in training, account management, and operations, where her hands-on approach and dedication to quality service have made her a key leader. Known for her ability to bridge communication between clients and agents, Sam ensures smooth operations while maintaining a supportive work environment. She views MySource as her second family and is committed to driving success for the company, her team, and the clients they serve.