Metamorphosis Christian was also trained for customer service, cold calling, and back office. MySource differs from typical BPO’s by offering cross trainings for new agents. Training them this way enhances their knowledge and ensures that they are well equipped, efficient, and effective, no matter what account they are placed with. With 7 to 8 years of experience in the BPO industry, Christian instantly witnessed how different MySource was from his previous “big” companies. One great difference was the management, especially the COO Daryl Christensen, who religiously preached an Open Door Policy. This meant that Christian’s voice would be

Puzzle Piece In 2005, a younger Ivan had a choice. He was at a crossroads between the BPO industry and teaching. When he made the choice to get into BPO, he quickly became comfortable with the industry. As an agent, he had a knack for the job. He was getting awards like “employee of the month”, at one time even earning a certificate for being one of the top 3 employees of the year, and eventually being promoted to supervisor. He described the experience as “fulfilling”. Not just because he was getting these awards and recognition, but because