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Benefits-and-Challenges-of-Offshoring-in-the-Philippines

Benefits and Challenges of Offshoring in the Philippines

The Philippines has become one of the leading destinations for outsourcing, attracting businesses worldwide looking for cost-effective and high-quality solutions. With its skilled workforce, strong cultural alignment with Western countries, and favorable economic conditions, the Philippines has established itself as a reliable partner for global outsourcing needs. However, like any business strategy, offshoring comes with […]

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Best Practices for Keeping Customers Happy and Returning

Best Practices for Keeping Customers Happy and Returning

Best Practices for Keeping Customers Happy and Returning, aside from offering a quality product, keeping customers happy and returning for business really comes down to three things: honest feedback, continuous improvement, and communication. Let’s explore how and why these things are so important to customer satisfacton. Why Do Negative Experiences Drive More Feedback Than Positive

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Who Is MySource

Who is MySource?

MySource is a dynamic network of individuals, all working at delivering meticulously tailored solutions to meet the diverse needs of businesses and organizations across a variety of industries (link to Industries tab). Simply and technically put, we are a Business Process Outsourcing (BPO) company. With strong roots in Kansas City, we also have two operational

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A Natural Fit

Steve Sopinski Steve Sopinski, the Chief Marketing Officer at MySource Solutions, went into the BPO [Business Process Outsourcing] industry with over 20 years of experience in Sales and Risk Management. When Steve, Daryl, and Jon founded MySource together in December of 2017, he was eager to start both a New Year and a new chapter

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Puzzle Piece

Ivan Dwight Francisco Ivan Dwight Francisco is a seasoned professional at MySource Solutions, with over 15 years of experience in Operations Management. He brings a wealth of knowledge and expertise to his role as Director of Operations. He oversees everything and anything under the umbrella of operations, which consists of communicating directly with clients, identifying

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Metamorphosis

Christian Cabarrubias Growth is an important aspect of any career. It provides a sense of progress, accomplishment, and development that helps individuals advance both professionally and personally. Thankfully, this is what Operations Manager, Christian, did. His story is not like any other. At first, he actually thought MySource maybe a “sham” as it was still

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A gift that keeps on giving

Amabelle Moreno Amabelle Moreno is a pillar of the HR Department at MySource Solutions, a BPO [Business Process Outsourcing] company based out of Cebu in the Philippines. Amabelle graduated from college with a degree in Business Administration and eventually achieved the title of HR Director at MySource in 2023. This means she currently oversees the

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The bridge to success

Sam Loverez Meet Sam Loverez, an Operations Manager at MySource Solutions, a BPO [Business Process Outsourcing] company that is based in the Philippines, in their second largest city, Cebu. The BPO industry is thriving in the Philippines, with Operations Managers playing a critical role in this success. These companies often rely on the skills and

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Frances

Making a Ripple

Frances Villanueva Frances Villanueva is a mother, first and foremost. At MySource Solutions, she is an Operations Manager, overseeing things on the production floor and caring for the growth of certain accounts. She handles her team much like a mother: She teaches them, cares for their growth, but can also be strict, and prides herself

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Traffic coordinator

Mylene Silva In the world of Business Process Outsourcing [BPO], MySource Solutions stands out as a company dedicated to delivering exceptional services while fostering a welcoming and supportive workplace culture. Behind the scenes, the Corporate Admin Manager plays a crucial role in ensuring that the company’s operations run smoothly, and that employees and clients alike

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